Knowledgebase

The Knowledgebase has more than 735 support references created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

Knowledgebase

  1. What's new
  2. Parature, from Microsoft April 2015
  1. Get started with Parature
  2. Change the size of Knowledgebase article editor
  3. Configure Portal Troubleshooter
  4. Get Started with Parature, from Microsoft
  5. Training Center
  1. Administer and customize Parature
  2. Setup Module Ban outgoing emails to reduce spams
  3. Setup Module Bulk edit CSRs
  4. Setup Module Change your Parature service desk password
  5. Setup Module Compose and send emails
  6. Customize Parature portal Configure age verification for COPPA compliance
  7. More...
  1. Work with modules
  2. Mobile Service Desk About Parature Mobile Service Desk
  3. Social Monitor About Parature Social Monitor
  4. Ticket module About Stop Clock statuses
  5. Desktop module Accept events
  6. Email module Access emails
  7. More...
  1. Best practices
  2. Be productive and efficient with chat channel
  3. Best Practices for deactivating CSRs
  4. Best practices for Knowledgebase search relevance
  5. Create appealing surveys
  6. Get the best of ticket routing rules
  7. More...
  1. Frequently Asked Questions
  2. Account FAQs Are Notes, Calls, and Tasks visible to Contacts or only to Service Desk users?
  3. Download FAQs Are there any restrictions on my Download module's capabilities?
  4. Account FAQs Are there other ways that a Customer’s Role can be changed or assigned?
  5. Product FAQs Are trashed assets included in Premium Reports?
  6. Chat FAQs Can a Chat Supervisor or administrator set common shortcuts for CSRs?
  7. More...
  1. Troubleshooting
  2. Ticket Troubleshooting Browser crash on attaching a file to a ticket
  3. Download Troubleshooting Conversion queue is full, please try again in a few minutes
  4. Email Troubleshooting Customers with their email address in the CC: field does not receive generated email messages
  5. Ticket Troubleshooting Email-to-Ticket (E2T) Looping Issue
  6. Download Troubleshooting Embedded video not showing up on the Portal
  7. More...
  1. Getting support
  2. Before you contact Parature support center
  3. Find your Parature Customer ID
  4. Parature System Status Update
  5. Use self-service channels
  1. Integrate with Parature
  2. Integrate Parature with JIRA About Parature for JIRA
  3. Integrate Parature with Salesforce Access Parature or Salesforce credentials
  4. Configure Single Sign On (SSO) endpoints Account creation and Passthrough authentication
  5. Best practices Best Practice: Number of Integrations
  6. Best practices Best Practice: Pausing Integrations
  7. More...
  1. Parature University
  2. Parature University Parature University webinar series