Troubleshooting

Knowledgebase

Troubleshooting

Find easy steps to help you resolve issues quickly. Troubleshooting issues are sorted by module.
  1. Setup Troubleshooting
  2. Firefox Issues with Skype
  3. How can I know if an email sent out by the Parature system to an end user bounces?
  4. I get a "click to activate and use this control" message when using the Service Desk
  5. I receive the error "Your email does not seem to be valid" when editing my login details
  6. Images uploaded on the Portal are not appearing on my service desk
  7. More...
  1. Desktop Troubleshooting
  2. When rescheduling an event in Activity, the emails are not sent out to attendees that declined the first event
  1. Email Troubleshooting
  2. Customers with their email address in the CC: field does not receive generated email messages
  3. My email signature not appearing on emails sent out from the Email module
  4. When composing a new email messages, my signature doesn't appear when I select "Include Email Signature"
  1. Knowledgebase Troubleshooting
  2. When I apply Fast Forward feature to a knowledgebase article, I get the HTML version of the article that takes up the entire window, affecting other knowledgebase articles
  1. Download Troubleshooting
  2. Conversion queue is full, please try again in a few minutes
  3. Embedded video not showing up on the Portal
  4. Some files no longer open in my browser when downloading
  5. The files that I have added to the Download module are not available on the support portal
  1. Account Troubleshooting
  2. I have removed the additional space after a customer's email address, but Parature says that the customer already exists when I save.
  3. Why have I encountered a timeout error when deleting Accounts?
  4. Why won't Account Manager accept my email address?
  1. Customer Troubleshooting
  2. How do I handle customer updates with the API if the customer is in the trash? I get errors and trashed customers are not immediately evident using the API.
  3. I have removed the additional space after a customer's email address, but Parature says that the customer already exists when I save.
  4. Why can't I save changes to a Contact profile without entering a new password when using Pass-Through Authentication?
  5. Why can't Service Desk users create new tickets in the Service Desk if they have been given access to tickets in their user permissions?
  6. Why is there an invalid email address error when editing a Contact Profile in the Contact module?
  1. Product and Asset Troubleshooting
  2. Why is the checkbox missing for my account and product connection?
  1. Ticket Troubleshooting
  2. Browser crash on attaching a file to a ticket
  3. Email-to-Ticket (E2T) Looping Issue
  4. Error: Invalid action or requested action did not complete successfully
  5. I am getting an error message when I click on the chat links in tickets
  6. I deactivated a CSR, but he/she is still receiving emails when someone creates/updates a ticket-how do I stop these notifications?
  7. More...
  1. Chat Troubleshooting
  2. My CSR was assigned chats after his/her max chat limit was reached
  3. No sound on chat notifications
  1. Reports Troubleshooting
  2. Premium Custom Reports Troubleshooting Deleted Fields and Database errors in Premium Reporting
  3. Premium Custom Reports Troubleshooting The logo added to the Premium Report does not appear when converted to PDF
  4. Premium Custom Reports Troubleshooting Why are my long text fields cutting off in Premium Reporting?
  5. Premium Packaged Reports Troubleshooting Why can't I see all of the Premium Packaged Reports?
  6. Standard Reports Troubleshooting Why do I receive an error when I view certain reports?
  7. More...
  1. Sandbox Troubleshooting
  2. Why can't I log into Sandbox if I can log into Parature?
  1. Parature Portal Troubleshooting
  2. Our support message (ticket) filters and queues are inaccessible on the left side of our Support Message side of the support portal, how do we fix this?
  3. Why are Field Dependencies not working for one of my customers?
  4. Why are my users seeing an error when logging out of the Parature Portal?
  5. Why can't I create a new account for a previously trashed contact?
  6. Why do Custom Fields in my system is display the wrong Field Type?
  7. More...